Important Update: Changes to Telehealth Coverage
2026 Update: Telehealth coverage varies by insurance plan and patient eligibility
Medicare Patients:
- Updated December 2025 – Medicare has extended telehealth coverage through January 30, 2026, with certain limitations.
- This applies to all Medicare plans, including Medicare Advantage plans.
- All Medicare telehealth visits must be completed via video. Phone visits are not permitted.
- If your device is unable to support Zoom video visits, your appointment will need to be rescheduled.
- Diabetes Patients using diabetes devices must be able to upload all blood sugar data for provider review prior to the visit.
- Please contact our office to confirm whether your visit qualifies for telehealth.
For Non-Medicare patients:
- Patients must contact their insurance company to confirm whether telehealth visits are a covered benefit under their specific plan
- Coverage varies by insurance and individual policy
- All patients are responsible for any Telehealth visits not covered under insurance plan
ALL PATIENTS: Starting in January 1, 2025
- It is the patient’s responsibility to verify telehealth coverage prior to the appointment.
- If telehealth coverage is not confirmed and a virtual visit is not covered, the patient will be responsible for the full cost of the visit.
Zoom Visit Requirements:
- You must complete your Phreesia Check in and pay any patient responsibility before you are placed in the queue to receive a Zoom link.
- Patients who do not complete check-in and payment will not receive a Zoom link.
- Approximately 10-15 minutes prior to your appointment, you will receive a link for a three-step authentication verification.
- This process may look similar to Phreesia but it is a separate verification step.
- Once verification is complete, you will be planned in the Zoom waiting room and your provider will be notified and admit you when ready.
Thank you for your understanding and cooperation.
Phone: 303-321-2644